Terms & Conditions

Welcome to Shree Swastik Foods. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to comply with these Terms & Conditions.

If you do not agree with any part of these Terms, please refrain from using our website.

1. General

  • The website is owned and operated by Shree Swastik Foods.
  • We reserve the right to modify these Terms & Conditions at any time without prior notice.
  • Continued use of the website after any changes constitutes your acceptance of the updated Terms.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate, complete, and up to date.

3. Products

We strive to ensure that all product descriptions, images, pricing, and specifications displayed on our website are accurate.

However:

  • Product images are for illustrative purposes only.
  • Actual packaging, color, or appearance may vary.
  • Product availability is subject to stock.

We reserve the right to discontinue or modify products without prior notice.

4. Pricing

  • All prices are listed in Indian Rupees (INR).
  • Prices are inclusive or exclusive of applicable taxes as displayed on the product page.
  • Shipping charges, if applicable, will be shown during checkout.
  • We reserve the right to change prices at any time without prior notice.

5. Orders

We reserve the right to:

  • Accept or reject any order.
  • Cancel orders due to incorrect pricing, product unavailability, suspected fraudulent activity, or technical errors.
  • Limit the quantity of products purchased by a customer.

If your order is cancelled after payment, the applicable amount will be refunded through the original payment method.

6. Payments

We accept secure online payments through authorized payment gateways.

By making a payment, you confirm that:

  • You are authorized to use the selected payment method.
  • The payment information provided is accurate.

We do not store your complete card or banking information.

7. Shipping & Delivery

  • Orders are processed within the estimated processing time mentioned on the website.
  • Delivery timelines may vary depending on your location and courier service availability.
  • Delays caused by weather conditions, transportation issues, public holidays, or unforeseen circumstances are beyond our control.

Customers must provide a complete and accurate delivery address.

8. Cancellation Policy

Orders may be cancelled before they are processed for dispatch.

Once an order has been shipped, cancellation may not be possible.

Please contact our customer support team immediately if you wish to cancel your order.

9. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Food products are generally non-returnable due to hygiene and safety reasons unless:

  • The product is damaged during transit.
  • An incorrect product is delivered.
  • The product has manufacturing defects.

To be eligible for a replacement or refund, please notify us within:

  • Damaged Product: Within 24 hours of delivery.
  • Wrong Product Delivered: Within 24 hours of delivery.
  • Expired Product: Within 24 hours of delivery.
  • Manufacturing Defect: Within 48 hours of delivery.

Requests received after these timelines may not be accepted.

Claims must be reported within the time period specified in our Return & Refund Policy.

10. User Responsibilities

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to the website or its systems.
  • Upload viruses, malware, or harmful code.
  • Copy, reproduce, or distribute website content without written permission.
  • Misuse customer reviews or submit false information.

11. Intellectual Property

All website content, including:

  • Logos
  • Images
  • Product photographs
  • Text
  • Graphics
  • Icons
  • Designs
  • Videos
  • Website layout

is the property of Shree Swastik Foods and is protected by applicable intellectual property laws.

Unauthorized use is strictly prohibited.

12. Limitation of Liability

To the maximum extent permitted by law, Shree Swastik Foods shall not be liable for:

  • Indirect or consequential damages
  • Business losses
  • Loss of profits
  • Loss of data
  • Delivery delays caused by third parties
  • Website interruptions due to maintenance or technical issues

Our total liability shall not exceed the amount paid for the purchased product.

13. Third-Party Services

Our website may contain links to third-party websites or services, including payment gateways and logistics providers.

We are not responsible for the content, privacy practices, or services of these third parties.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Force Majeure

We shall not be held responsible for any delay or failure to perform our obligations due to events beyond our reasonable control, including natural disasters, strikes, pandemics, government restrictions, technical failures, or transportation disruptions.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Jodhpur Rajasthan.