Return & Refund Policy

At Shree Swastik Foods, we are committed to delivering high-quality food products with the utmost care. Due to the perishable and consumable nature of our products, returns are accepted only under specific circumstances. Please read this policy carefully before placing your order.

Eligibility for Returns

You may be eligible for a return, replacement, or refund if:

  • You receive a damaged or tampered product.
  • You receive an incorrect product.
  • You receive an expired product.
  • The product has a manufacturing defect.
  • The item is missing from your order.

To be eligible, you must notify us within 24 hours of receiving your order and provide your order number along with clear photographs or an unboxing video showing the issue.

Non-Returnable Items

For hygiene and food safety reasons, the following items are not eligible for return or refund:

  • Opened or partially consumed food products.
  • Products damaged due to improper storage or handling after delivery.
  • Products without original packaging or labels.
  • Returns requested after the specified reporting period.
  • Products purchased during clearance or promotional sales, unless they are damaged, defective, or incorrectly delivered.

Return Process

  1. Contact our customer support within 24 hours of delivery.
  2. Share your order number, issue details, and supporting photographs or an unboxing video.
  3. Our team will review your request within 1–2 business days.
  4. If approved, we will arrange a replacement (where applicable) or process your refund.

Please do not return any product without prior approval from our customer support team.

Replacement Policy

If your request is approved and the product is available:

  • Replacement orders will be dispatched within 2–3 business days.
  • Delivery of the replacement generally takes 3–7 business days, depending on your location.

If the product is unavailable, you may choose a refund or another product of equal value.

Refund Policy

Refunds will be issued in the following situations:

  • The ordered product is unavailable.
  • A replacement cannot be provided.
  • A damaged, defective, expired, or incorrect product has been verified.
  • Your prepaid order is cancelled before dispatch.
  • Shree Swastik Foods cancels your order for any reason.

Refunds will be credited through the original payment method.

Refund Processing Time

  • UPI / Debit Card / Credit Card / Net Banking: 5–7 business days
  • Digital Wallets: 3–5 business days
  • Cash on Delivery (COD): Refund via bank transfer within 7–10 business days after verification of bank account details.

Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.

Order Cancellation

  • Orders can be cancelled only before they are dispatched.
  • Once an order has been shipped, it cannot be cancelled.
  • Approved cancellations for prepaid orders will be refunded within 5–7 business days.

Important Notes

  • Please inspect your package at the time of delivery.
  • If the package appears damaged or tampered with, you may refuse delivery and contact us immediately.
  • Shree Swastik Foods reserves the right to approve or reject return, replacement, or refund requests after reviewing the information provided.